OIL PAINTINGS

RETURNS POLICY

Picture Perfect is so confident that you will cherish and admire the oil painting(s) purchased from us. To verify this we offer a replacement or refund guarantee on all standard oil paintings. This policy applies only if the painting is damaged or the oil painting(s) has a fault, please call customer service on (03) 9352 7247 or email: art@picperfect.com.au within 7 days with the description of the problem and we will refund the full amount of the painting (Delivery charge not included) or replace it. You will just have to arrange the return shipping. Item is to be returned in same or similar packaging within 14 days.  In the case of an exchange seller will pay for delivery of new item.

If you suspect the packaging and painting are damaged upon delivery, please fill out a PM26 form which is a complaints form supplied by the courier. So that if the item is in fact damaged during transit, we can hold the courier liable; Please email art@picperfect.com.au immediately, with the problem and we will either refund your money or replace the painting.

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