Are they really paintings?
Yes! PicPerfect does not sell canvas transfers, lithographs or giclee prints. We do not print a watermark on the canvas and then paint over it like many other affordable retailers. PicPerfect only supplies 100% hand painted oil paintings. They are painted entirely and exclusively by hand.
Are your oil paintings/prints Ready to Hang?
Yes! PicPerfect stretches the paintings and photo prints on Stretcher Bars.
Do you offer any Guarantees?
Yes we do. The first guarantee happens when, if requested by you during checkout, to email you a photo of your painting. Our guarantee is that the actual Oil Painting’s quality is represented in the photo. Our second guarantee is when you receive the painting; you are free to return it if there is a damage or fault for an exchange or full refund minus the shipping cost. Please note that portraits, custom orders and prints cannot be returned as they are specially made to suit your needs.
Are reproduction masterpieces legal?
Yes! The only limitation is that the artwork must have been passed into the public domain. This means that the artist must have passed away at least 50 years ago, and in some cases, 70 years ago. You must also state that the painting is a reproduction, therefore making it very legal.
I can’t find the painting I am looking for!
To keep our website simple and easy we have only a limited number of paintings online. These were chosen by us, because we love them. And because we believe that you don’t want to be overwhelmed by hundreds of paintings. If we weren’t able to satisfy your taste, please let us know. Send us a picture of your painting, or simply send us an email to sales@picperfect.com.au detailing what you want. We’ll send our art lovers out to search until we have what you want.
How much is the shipping cost?
We ship Australia Wide starting from a low $30.00 to maximum $40.00 depending on size and weight (Includes tracking and Insurance). For Worldwide shipping please email sales@picperfect.com.au and we will advise you of the delivery charge.
How long does it take until I get my painting(s)?
Please allow 2-3 days for stretching the painting and then a further 2 – 7 days for delivery, depending on where you are located. For custom orders, prints and portraits please allow 2 weeks for our artists to weave their magic, then 2 – 3 days for stretching and then a further 2 – 7 days for delivery.
Can you stretch a painting or print I already own?
Yes, we certainly can. We offer a stretching service aswell, please email sales@picperfect.com.au and advise us of the dimensions of the painting or print and we will get back to you with a price.
Do you frame paintings?
No, we do not offer a framing service. The main reason is that framing is a very personal matter and needs to be coordinated to both the painting and your home. You can be assured that the best frame for your painting and your home can be selected at your local custom framing shop.
What else can you paint?
Just about anything! If you have a photo of a beautiful sunset, your family member, pet or a close-up of a flower that you would like reproduced, no problem. Apart from photos, we can also reproduce custom digital designs into hand painted masterpieces. All we need is a high resolution image to work from (Minimum 3MB file size). The options are unlimited!
What forms of payment do you accept?
We accept all major credit cards via Paypal: Visa, Mastercard, American Express. Direct Deposit and telephone orders are also welcome.
Is your payment option secure?
Yes, definitely. When using our Buy Now Buttons you are re-directed to the Secure Paypal Checkout page. Payment is made securely and a receipt is sent to your email address.
Is there tax to be paid and/or import duty?
For overseas customers PicPerfect will always pay the import tax or duty on your behalf (Auspost offers this option to us). There is no tax for Australian customers.
Which shipping company do you use?
PicPerfect only uses Australia Post – Registered Post. Parcels usually arrive on time, always arrive in great condition, item is trackable and insured.
Who are your artists?
Our artists have, on average 15 years of experience and they all have advanced degrees in fine arts. As we have a large team of artists, we employ specialists in certain disciplines and styles.
Do you have an affiliate program?
Of course we do, and we always like to talk to new potential affiliates. For more information contact us and let us know about your affiliate interests.
Are your oil paintings original?
Yes, all our oil paintings are original, innovative and high quality. Guaranteed!
What is the biggest size I can order?
Our largest paintings are 2.25m x 60cm. However, if you have a special request, our artists can work on even much larger canvases - there is no limit.
Can you add colour to a black and white photograph?
Yes. That's a frequent request from our customers. We can paint color portraits from old black and white photos or damaged photos and can even provide some color correction.
Do I pay upfront for the painting or when I receive it?
You pay when you place your order with us via the Paypal Buy Now buttons on our site. Or you can pay via direct deposit details shown in payment page. All online transactions work this way, and keep in mind that all paintings ordered from PicPerfect are backed by our 100% money back guarantee.
Can I return a painting or print?
Even after approving the initial emailed photos of the painting, if you're unhappy with the painting due to damage or fault, you can return it to us for a full refund or exchange minus the shipping cost. Our return policy is valid for 7 Days and the painting must be returned within 14 days from the items arrival date. Please contact us at art@picperfect.com.au with the details.
How do I return a painting?
It is compulsory to contact us at art@picperfect.com.au before returning a painting and await exact return instructions. Our shipping cost will be deducted from the refund. Returned oil paintings must be wrapped & packed in its original packaging and sent back to us. The Oil Painting must be returned as instructed. Failure to follow these instructions may result in a penalty of up to $75.00 per painting.
